Terms of service
Overview
Welcome to SENZ.
Throughout this website, the terms “we”, “us” and “our” refer to SENZ. By accessing our website or purchasing from us, you agree to the following Terms of Service.
These Terms apply to all visitors, customers and users of the website. By using our site, you agree to comply with these Terms along with our Privacy Policy.
If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
By using this website, you confirm that:
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You are at least the age of majority in your country or region
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Any information you provide is accurate and complete
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You will not use our products or services for unlawful purposes
You are responsible for maintaining the confidentiality of your account information and for all activity under your account.
2. Products & Product Information
We work hard to ensure all product descriptions, images and details are accurate.
However:
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Colours may appear differently depending on your device or screen settings
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Product imagery is for illustration purposes only
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Minor variations may occur between batches or sizes
We reserve the right to update, modify or discontinue products at any time without notice.
3. Orders
When you place an order, you are making an offer to purchase a product from SENZ.
We reserve the right to:
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Accept or decline any order
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Limit quantities purchased
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Cancel orders if pricing or stock errors occur
If an order is cancelled after payment has been taken, you will receive a full refund.
Please ensure all billing, shipping and contact information is correct before completing your purchase.
4. Pricing & Payments
All prices shown on our website are listed in GBP (£) unless otherwise stated.
Prices may change at any time without notice.
We reserve the right to correct pricing errors, inaccuracies or omissions at any time, including after an order has been placed.
Payments are processed securely through trusted third-party payment providers.
5. Shipping & Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
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Couriers
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Customs processing
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Weather conditions
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Events outside our control
Once your order has been handed to the delivery provider, responsibility transfers to the customer.
6. Returns & Refunds
Please refer to our Refund Policy for full details regarding returns, exchanges and refunds.
7. Intellectual Property
All content on this website — including logos, branding, images, graphics, text and designs — is the property of SENZ and may not be copied, reproduced or used without written permission.
Unauthorized use of our content or branding is strictly prohibited.
8. Third-Party Services & Links
Our website may include links to third-party websites or services.
We are not responsible for:
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Third-party content
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Website accuracy
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External policies or practices
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Transactions made through third-party websites
Use of third-party services is at your own risk.
9. Privacy
Your privacy is important to us.
Any personal information collected through our website is handled in accordance with our Privacy Policy.
Our store is powered by Shopify, which may also process certain information to help provide secure checkout and store functionality.
10. User Feedback & Reviews
If you submit reviews, feedback, suggestions or other content to SENZ, you agree that we may use, reproduce or share that content for marketing or business purposes.
You must not submit content that is:
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False or misleading
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Offensive or abusive
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Infringing on another person’s rights
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Harmful or malicious
We reserve the right to remove content at our discretion.
11. Prohibited Uses
You may not use this website:
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For unlawful purposes
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To spread harmful software or malicious code
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To interfere with website security
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To copy or exploit website content without permission
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To misuse our services or attempt unauthorized access
We reserve the right to suspend or terminate access if these Terms are violated.
12. Limitation of Liability
To the fullest extent permitted by law, SENZ shall not be liable for any indirect, incidental or consequential damages arising from the use of our website, products or services.
All products and services are provided “as available” without warranties unless otherwise stated by law.
13. Changes to These Terms
We may update or modify these Terms at any time.
Any changes will become effective immediately once published on this page.
Continued use of our website following updates means you accept the revised Terms.
14. Governing Law
These Terms are governed by the laws of the United Kingdom.
Any disputes relating to these Terms or the use of our website shall be subject to the jurisdiction of the UK courts.
15. Contact Information
If you have any questions regarding these Terms, please contact us:
5 Pearson Industrial Estate
Off Whitting Valley Road
Chesterfield
United Kingdom
S41 9EY
Company Registration Number: 16168126