Shipping policy
At SENZ, we aim to dispatch all orders as quickly and carefully as possible.
Processing Times
Orders are typically processed within 1–2 working days.
Once your order has been dispatched, delivery usually takes between 3–5 working days within the United Kingdom.
Please note that during busy periods, launches or promotions, dispatch and delivery times may be slightly longer.
Shipping Confirmation
Once your order has been shipped, you may receive a confirmation email with tracking information where available.
Delivery Information
Please ensure your shipping address is entered correctly at checkout, as we may not be able to amend orders once they have been processed.
SENZ is not responsible for delays caused by:
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Courier services
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Customs processing
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Severe weather
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Incorrect shipping information
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Events outside of our control
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us at:
We will always do our best to help resolve any delivery issues as quickly as possible.
Contact
For any shipping questions, please contact: